| 000 | 00747nam a2200265 4500 | ||
|---|---|---|---|
| 001 | 48294 | ||
| 010 |
_a978-0-470-02862-9 _bbrochado _d€ 45,15 |
||
| 090 | _a48294 | ||
| 100 | _a20080505d2007 k||y0pory50 ba | ||
| 101 | 0 | _aeng | |
| 102 | _aGB | ||
| 200 | 1 |
_aService management and marketing _ecustomer management in service competition _fChristian Gronroos |
|
| 205 | _a3rd ed | ||
| 210 |
_aWest Sussex _cJohn Wiley & Sons _dcop. 2007 |
||
| 215 |
_aX, 483 p. _cil. _d24 cm |
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| 310 | _aAdquirido CDB | ||
| 606 |
_aIndústria de serviços _xMarketing |
||
| 606 | _aServiço ao cliente | ||
| 680 | _aHD9980.5 | ||
| 700 | 1 |
_aGronroos _bChristian |
|
| 801 | 0 |
_gRPC _aPT |
|
| 942 |
_2lcc _cA _n0 |
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