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Service quality / Valarie A. Zeithaml, A. Parasuraman

Main Author: Zeithaml, Valarie A.Coauthor: Parasuraman, A.Language: eng.Country: US - United States of America.Publication: Cambridge, US : Marketing Science Institute, cop. 2004Description: XVII, 86 p. : il. ; 23 cmISBN: 0-9657114-3-9.Series: Relevant knowledge seriesSubject - Topical Name: Serviço ao cliente , Controlo da qualidade

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Monografia	Biblioteca NOVA FCT Sala verde/Piso 1	Não Ficção	HF5415.5.ZEI FCT 72523 (Browse shelf(Opens below))	1	Available		0057188

Colocação: Sala verde/Piso 1

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