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Service design for six sigma : a road map for excellence / Basem El-Haik, David M. Roy

Main Author: El-Haik, BasemCoauthor: Roy, David M., co-aut.Language: eng.Country: US - United States of America.Publication: Hoboken, US : Wiley-Interscience, cop. 2005Description: XXI, 424 p. : il. ; 25 cmISBN: 978-0-471-68291-2.Subject - Topical Name: Controlo de processos | Gestão da qualidade total
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Item type Current library Collection Call number Copy number Status Date due Barcode
Monografia Biblioteca NOVA FCT Sala rosa/Piso 2 Não Ficção TS156.ELH FCT 67884 (Browse shelf(Opens below)) 1 Available 0052124

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