Service operations management : improving service delivery / Robert Johnston, Graham Clark
Language: eng.Country: GB - United Kingdom of Great Britain & N. Ireland.Edition Statement: 2nd edPublication: Harlow, England [etc.] : Prentice Hall, cop. 2005Description: XIX, 496 p. : il. ; 25 cmISBN: 0-273-68367-5.Subject - Topical Name: Indústria de serviços, Gestão| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
| Monografia | Biblioteca NOVA FCT Sala verde/Piso 1 | Não Ficção | HD9980.5.JOH FCT 66435 (Browse shelf(Opens below)) | 1 | Available | 0051123 |
Browsing Biblioteca NOVA FCT shelves, Shelving location: Sala verde/Piso 1, Collection: Não Ficção Close shelf browser (Hides shelf browser)
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| HD9850.6.CAV FCT 42549 Wholesale textile distribution | HD9980.5.DIP FCT 17013 Quality assurance in service organizations | HD9980.5.GRO FCT 66416 Service management and marketing, customer management in service competition | HD9980.5.JOH FCT 66435 Service operations management, improving service delivery | HD9980.5.LEF FCT 23324 Quality service pays, six keys to success! | HD9980.5.OPE FCT 15148 Operations management in service industries and the public sector, text and cases | HD9980.5.PRO FCT 62960 Productivity, innovation and knowledge in services, new economic and socio-economic approaches |
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