Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / Terry G. Vavra
Language: eng.Country: US - United States of America.Publication: Wisconsin, US : ASQC Quality press, cop. 1997Description: XVIII, 490 p. : il. ; 24 cmISBN: 0-87389-405-7.Subject - Topical Name: Satisfação do consumidor, Valorização| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
| Monografia | Biblioteca NOVA FCT Sala verde/Piso 1 | Não Ficção | HF5415.335.VAV FCT 34909 (Browse shelf(Opens below)) | 1 | Available | 0006873 |
Browsing Biblioteca NOVA FCT shelves, Shelving location: Sala verde/Piso 1, Collection: Não Ficção Close shelf browser (Hides shelf browser)
| HF5415.3.SAN FCT 54802 A nova sociedade de consumo | HF5415.3.SAN FCT 63613 Guia do consumidor prevenido | HF5415.3.SHE FCT 38557 Customer behavior, consumer behavior and beyond | HF5415.335.VAV FCT 34909 Improving your measurement of customer satisfaction, a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs | HF5415.5.BER FCT 37476 Quality, from customer needs to customer satisfaction | HF5415.5.COL FCT 28367 The service/quality solution, using service management to gain competitive advantage | HF5415.5.GER FCT 73638 Medir a qualidade e a satisfação do cliente, um guia para gerir um serviço de qualidade |
Colocação: Sala verde/Piso 1.
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